Returns, Exchanges & Right of Withdrawal
At WAGGMI, we want your shopping experience to be seamless. Our returns and exchange processes are carried out in accordance with Law No. 6502 on Consumer Protection and the Distance Contracts Regulation.
Right of Withdrawal and Return Period
You may return a product within 14 days of the date you receive it, without giving any reason.
How to Return an Item
- Send your return request, together with your order number, to info@waggmi.com.
- Pack the product unused, unwashed, with its tags still attached and in its original packaging.
- Using the DHL Kargo return code sent to you, drop the product off at any DHL Kargo branch within 10 days of the date you submitted your request.
Refund Payment
The price of the product will be refunded in a manner consistent with your original payment method no later than 14 days after your return notification reaches us. The time it takes for the refund to appear on your card may vary depending on your bank.
Return Shipping Cost
For orders within Türkiye, the shipping cost of returns sent using the return code is covered by WAGGMI.
Returns for International Orders
For orders delivered to the European Union, the United Kingdom and Saudi Arabia, you may request a return within 14 days of receiving your item, without giving any reason. Simply send your request together with your order number to info@waggmi.com; the return address and shipping instructions will be sent to you by email.
- For returns from outside Türkiye, arranging and paying for return shipping is the customer's responsibility.
- The item must be sent back within 14 days of notifying us of your return.
- The price of the item and the standard delivery cost you paid will be refunded to your original payment method within 14 days at the latest after we receive the item or proof that you have sent it.
For return conditions on orders delivered to other countries, please contact us at info@waggmi.com.
Exchanges
Requests to exchange for a different size or colour are assessed under the same conditions as returns, subject to stock availability. You can send your exchange request to info@waggmi.com.
Non-Returnable Products
- Products that have been used, washed or damaged, or whose tags have been removed,
- Products prepared specifically for an individual customer,
- Products that are unsuitable for return for hygiene reasons and whose protective packaging has been opened.
Defective or Incorrect Products
If the product you receive is defective or differs from your order, please notify us at info@waggmi.com with photographs as soon as possible after delivery. In this case, the shipping cost is covered by us and you may exercise the elective rights set out in Law No. 6502.
